Our client "Securities Services (Holdings) Sdn Bhd" is seeking a Share Registration Assistant Manager / Manager to join their company! What you'll be doing? Operations Keeping the register of shareholders o Managing the register of shareholders Monitoring and updating capital. Preparing and holding AGMs Assisting with preparatory work: AGM schedule, invitations to attend, quorum monitoring. Participating in the AGM: keeping the attendance sheet, managing powers, collection and results of votes, remote voting Financial services on securities transactions Carrying out dividend payments Centralizing all securities transactions Dealing with tax related to directly registered shares. Assists clients with equity transactions: share issues and/or securities giving access to capital, mergers and acquisitions, financial restructuring, etc. Monitoring and overseeing Share Registration Services Team to o Attend to stakeholders' enquiries and process all submitted documents relating to shareholder services. Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures. Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) o Ensure documents and forms are replenished. Promptly, accurately, professionally, and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly. Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions. o Support client Shareholders' Meetings – registration and polling services. Proactive participation in projects Proactive updating of clients' information in the appropriate systems Client Servicing Know Your Client by developing an in-depth knowledge of their industry and key contacts. Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty. Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. Identify opportunities to provide value added services to clients. Follow and be aware the importance of: meeting current Service Level Agreements (SLAs), o minimizing operational risk, o resolving queries and complaints are efficiently and effectively with the necessary planning, and o completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients. Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner. Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other SS entities. Assist in following up on outstanding and doubtful debts. B. Function – Specific Activity Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc. Carry out any other duties / projects that may from time to time be assigned by Senior Managers / Director C. People Management Activity Guide and coach subordinates in all aspects of work. Work in collaboration with IT colleagues to meet client requirements.
Who?are?they?looking?for? At least two years' managerial experience in Share Registry Client Services You might be required to travel based on business requirements. Ability to work in harmony with co-workers. Drive for results. Determination and persistence Eager and willing to strengthen knowledge base and skills. Strong business acumen Technical competency Work ethics. Resourceful, meticulous, and detailed Positive disposition and can-do attitude
Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us! All information received will be kept in strict confidence and will be treated only for employment-related purposes.