Showroom/Retail Quality Control ExecutiveProduct Quality, Display, and Pricing Standards:
Inspect and ensure all products meet established quality standards before being displayed or offered for sale.
Verify that products are free from defects, damage, or discrepancies during delivery, handling, and setup.
Ensure all products are displayed in a visually appealing and organized manner, adhering to showroom or retail merchandising guidelines.
Confirm that product pricing is accurate, clearly labeled, and aligned with company policies and promotions.
Regularly audit product displays to maintain consistency, proper positioning, and accurate pricing tags.
Collaborate with the sales and admin teams to address any quality, display, or pricing concerns promptly and efficiently.
Showroom Management:
Ensure showroom displays align with the company's branding and visual merchandising standards.
Monitor the cleanliness and organization of the showroom and back-office areas.
Conduct routine audits to maintain consistency in product and service delivery.
Compliance Monitoring:
Ensure compliance with company and industry quality guidelines.
Review customer feedback and initiate corrective measures for recurring issues.
Customer Experience and Feedback Integration:
Gather and analyze customer feedback to identify areas of improvement for products and services.
Work with the sales and customer service teams to address complaints and implement corrective actions.
Gather customer feedback related to staff interactions and use it to refine training and improve customer service.
Performance Assessment:
Ensure staff adhere to company policies, customer service standards, and showroom protocols.
Identify skill gaps and recommend or provide targeted training programs to enhance employee capabilities.
Access sales staff's ability to engage with customers professionally and courteously.
Monitor interactions to ensure staff provide accurate and comprehensive product information.
Evaluate staff understanding of product features, benefits, and pricing to ensure they can address customer inquiries effectively.
Identify areas for improvement, such as handling objections or closing sales, and provide targeted coaching.
Recommend or provide tailored training programs to enhance sales techniques, product knowledge, and customer service.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Quality Control Executive?#J-18808-Ljbffr