General Description:
Supports client 24x7 SOC operation, rotation shift
Main Responsibilities:
Monitors, receives and interprets signals received on the access control system (to include duress signals, intrusion alarm signals, etc.)
Monitors and reviews video surveillance feeds and alerts, and acknowledges the alarms in the system, where applicable
Controls access to areas through the use of electronic and mechanical access control
Establishes exact coordinates and plots incident scene activities through the use of refined grid maps
Performs emergency dispatch, crisis intervention and provides pre-arrival instructions for emergency, medical, security incidents, and other events as reported
Initiates site-wide emergency and routine notifications via public announcement system
Documents responses through prescribed email notification to MMP security management
Generates daily door alarm reports (door forced open, door held open, break glass instances, etc.)
and monitors for root cause and remediation
Logs shift activity and other administrative functions as assigned
Requirements:
Ability to operate a computer keyboard and to read and understand a variety of written materials such as directives, policies, and procedures.
Ability to handle multiple priorities/tasks efficiently with interruptions.
Possess strong organizational skills, high level of accuracy, and attention to detail with excellent memory retention.
Ability to listen and understand directions, information, and ideas presented verbally and in writing.
Ability to handle a variety of customer service issues with tact and diplomacy in a confidential manner and verbally solicit and obtain relevant information through radio and telephone communications.
Ability to deal effectively with a variety of individuals under highly stressful situations and perform various tasks simultaneously.
Ability to fluently speak, read, and write in local language(s) and English to the extent of giving and understanding written orders, verbal instructions, and being capable of composing reports which convey complete and accurate information, as well as to read maps.
Ability to communicate ideas effectively, including the preparation of reports and logs.
Desired Experience:
Public or private sector security organization, preferably in a similar SOC environment
Law Enforcement Dispatch
Emergency Services / Emergency Response / Medical Response / CPR / First Aid
Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary, and date of availability via the button ofAPPLY NOWbelow.
We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.#J-18808-Ljbffr