Hey trendsetters! We're iCanvas, a crew of creatives under the iMedia Asia Group. We're on the lookout for a Social Media Account Servicing Executive to manage our clients' social media accounts, ensuring they're always on point across Instagram, TikTok, Facebook, and beyond!
Main Responsibilities
Account Servicing and Client Management:
-Be the go-to person for clients, ensuring smooth communication and understanding their needs to deliver top-notch social media strategies.
-Liaise between the internal creative team and clients to make sure projects are delivered on time, exceed expectations, and align with their goals.
-Develop and nurture relationships with clients, providing updates on the performance of their social media campaigns, and pitching fresh ideas to keep them ahead of the curve.
-You will be working very closely with the Account Lead to ensure all campaigns run smoothly and meet client expectations.
Social Media Strategy:
-Help steer the direction of our clients' social media presence with strategic insights and best practices.
-Understand the latest social media trends, and recommend adjustments to keep our clients relevant and on-trend across platforms like Instagram, TikTok, and Facebook.
-Work with the creative team to ensure content aligns with the overall social media strategy and brand voice.
Content Creation and Collaboration:
-While your main focus will be on servicing, you'll still need to get creative! Collaborate with designers and copywriters to develop engaging visuals and copy.
-From time to time, whip up graphics and simple videos for Instagram stories, TikTok trends, and Facebook feeds.
-Work with influencers and brand ambassadors to amplify client campaigns.
Performance Tracking:
-Keep an eye on campaign performance, crunching the numbers and translating insights into client-friendly reports.
-Make recommendations for optimisation based on data and performance reviews.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-imedia-asia-sdn-bhd-job-social-media-account-servicing-exec)
; Requirements:- Qualifications:
-You've got a strong understanding of social media platforms – Instagram, TikTok, Facebook, and beyond are your second home!
-Communication skills that could charm anyone – you're a pro at client management and keeping things running smoothly.
-Organisational skills are key – you can juggle tasks and deadlines like a seasoned performer.
-Canva and basic video editing are a plus – when needed, you can whip up visuals that grab attention.
-Creative but also analytical – you know how to think outside the box while keeping an eye on the numbers.
Requirements:
-A degree in Marketing, Communications, or a related field.
-Experience managing social media accounts, whether in an agency setting or elsewhere – show us what you've worked on!
-Ability to balance multiple clients and projects while maintaining top-quality service.
-Quick problem-solver and adaptable to change – every day is different in the social media world!
Advantages but not a requirement:
-Agency experience
