Social Media Community Manager (3 Months Contract)Contract
About Publicis Groupe
Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world's third largest communications group. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.
Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients' own transformation.
This model, with a country led approach, is called the "Power of One" and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.
Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients' own transformation through delivering the true scale of our agencies' capabilities.
Roles and Responsibilities
(Community Management)
Track and monitor posts by KOC moms in Facebook groups.
Respond to comments and questions according to a pre-approved FAQ guideline document.
Find opportunities to engage in positive conversation around the campaign topic.
Community Management Periods:
Weekdays: 9am to 7pm with regular check-ins onto the FB groups.
Weekends: 2-4x check-ins to the FB groups.
(Daily Reporting)
Provide a daily email report on the volume of conversations and a general breakdown of the type of engagement received on the posts.
Provide a weekly summary report on the volume of conversations and general breakdown of the type of engagement received on the posts.
(Adverse Event Reporting)
In the event of an adverse event, do the necessary reporting on the stipulated platform. Training will be provided for managing an adverse event.
Minimum Requirements:
Bilingual in Bahasa Malaysia and Mandarin.
Familiar with Facebook Groups and how to engage within a group setting.
Experience in community management.
Committed and responsive during the contracted working hours.
Flexible and adaptable to on-the-go changes to the campaign.#J-18808-Ljbffr