Social Media ??/?? Customer Support (Fresh Grad Are Welcomed To Apply)

Annual Leave + Medical Leave + EPF + SOCSO
MNC and friendly working environment.
Working Location: KL SENTRAL (nearby LRT)
Requirements:
DEGREE/DIPLOMA FRESH GRAD ARE WELCOME TO APPLY!
(MANDARIN ONLY), SPM minimum 1 years CS experience
Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
Prior experience in handling Social Media or familiar with Social Media
Passionate in helping to resolve customer issues / queries and complaint handling
Good typing speed & accuracy
Responsibilities:
Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
Ensure all SLAs are met accordingly
Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following processes in place
How do your skills match this job?Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following types of qualifications do you have?
How would you rate your Mandarin language skills?
How much notice are you required to give your current employer?
What's your expected monthly basic salary?
Do you have customer service experience?
How many years' experience do you have as a Customer Support Role?#J-18808-Ljbffr