Social Media Industry - Customer Success Specialist (Mandarin Speaker)Candidate must possess at least aSPMorDiplomaand above.
Analytical skills
Ethical standards
Knowledge about types of contents on social sites and e-commerce sites
Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off
Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
Maintains and improves quality of service by sharing suggestions and recommendations.
Keeps job knowledge and skills up to date by attending training and continuously learning.
Meets all key performance indicators set by the company and client.
Adheres to the policies and procedures set by the company and client.
Training provided, Medical and Insurance Coverage.
EPF, Socso, EIS and etc.
Medical Leave.
World Class Training provided (Soft skill, system, SOP and product knowledge).
Work Life Balance Environment.
Young, energetic, and supportive team!
Diversified and inclusive culture.
Excellent communication skills, customer service, problem-solving skills, social media knowledge, and fluency in Mandarin are required.#J-18808-Ljbffr