**Job Title:** Social Media Manager (Work from Home)
**Company:** Maxis Berhad
**Location:** George Town, Penang, MY
**Job Type:** Full-time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Maxis Berhad is seeking a highly motivated and results-driven Social Media Manager to join our dynamic team. This position offers the opportunity to work from the comfort of your home while engaging with a vibrant online community and enhancing our brand presence across various social media platforms. If you thrive in a fast-paced, innovative environment that embraces change and adaptability, we encourage you to apply!
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**Key Responsibilities:**
- **Content Creation & Strategy:**
- Develop, implement, and manage social media content strategies that align with overall marketing goals.
- Create engaging and visually appealing content tailored for different platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).
- Write clear, persuasive copy that captures audience interest and encourages interaction.
- **Social Media Management:**
- Monitor, respond to, and engage with followers, ensuring a consistent brand voice and high levels of customer interaction.
- Schedule and publish posts across various social media platforms using social media management tools.
- Manage and track social media advertising campaigns, ensuring objectives are met within budget.
- **Analytics & Reporting:**
- Analyze social media metrics and produce insightful reports that demonstrate the effectiveness of campaigns.
- Use data-driven insights to continuously optimize content and engagement strategies.
- Monitor industry trends, competitor activities, and emerging social media platforms to inform strategy.
- **Collaboration:**
- Work closely with marketing, design, and PR teams to ensure social media campaigns support broader marketing initiatives.
- Collaborate with influencers and brand ambassadors to expand reach and enhance brand image.
- **Community Engagement:**
- Foster and maintain a positive online community, encouraging user-generated content and brand loyalty.
- Address and resolve customer inquiries and feedback promptly and professionally.
- **Crisis Management:**
- Proactively identify and manage any crisis situations on social media, formulating strategies to mitigate risks to the brand.
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**Requirements:**
- Bachelor's degree in Marketing, Communications, or a related field.
- A minimum of 3 years of experience in social media management or a related role.
- Proven track record of developing successful social media strategies that drive engagement and conversions.
**Personal Traits:**
- Confident and self-assured in decision-making and presenting ideas.
- Adaptable and able to thrive in a continually evolving digital landscape.
**Soft Skills:**
- Strong communication skills, both written and verbal.
- Excellent critical thinking abilities to analyze and respond to social media situations effectively.
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**Benefits:**
- Disability insurance to provide coverage and peace of mind.
- Company transportation assistance to support your work-from-home needs.
- Visa sponsorship to facilitate international opportunities.
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**Working Environment:**
Candidates should be prepared to thrive in an environment that embraces and navigates change seamlessly. The role requires flexibility and a proactive mindset to adapt to the evolving needs of our brand and audience.
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**Application Deadline:** ********
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, nationality, gender, disability, or any other characteristic protected by law.
If you have a passion for social media and a drive to make a difference, we'd love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.