-CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
-Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
-AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
-Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
-System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
-Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
-Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
-Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
-Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
-Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.
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; Requirements:-
-Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
-0-2 years of working experience in development and support of software systems.
Technical Skills:
-Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
-Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
-Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
CRM, CDP, and Omni-Channel Systems:
-Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
Analytical and Problem-Solving Skills:
-Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
-Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
Adaptability and Learning Mindset:
-Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
-Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
Project and Internship Experience:
-Relevant academic or professional experience in software development, system integration, or data management is highly valued.
-Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
Fresh Graduates Welcome:
-Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.