About GBGGBG is the leading expert in global identity and location.
In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBGReach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs.
Trust
When a digital business grows, most customers are genuine.
However, many are fraudsters who manipulate identities to gain illegitimate access.
About the teamThe team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection.
The roleWorks closely with and under the guidance of the Engineering Manager.
Primarily, the role will be responsible to provide technical support for production incidents and customer deployments.
Secondarily, and time allowing, the role will deliver product enhancements and improvements.
You will analyse and build a deep technical understanding of GBG's Fraud products.
With this knowledge, you will provide on call support, support for deployments/installations, investigate and resolve incidents as well as contribute to product development.
What you will doAs a member of the NextGen technology team in Kuala Lumpur, acquire knowledge and technical capability to support customer installations of the Fraud platforms and products.
Specifically :
Form part of the24/7 on-call support roster
Support scheduled customer deployments and installation
Prepare deployment check lists
Smoke test deployments before handing over to the customer
Review the deployment package before sending it to the customer
Investigate and where possible, resolve incidents and problems
In addition, and time allowing, the Software Engineer (Support) will contribute to product development.
Specifically:
Deliver features in line with the overall technical and product strategy
Deliver product enhancements according to the requirements and take part in new developments
Design, code, automate, and refactor code, programs, scripts, and other software services
Diagnose, troubleshoot, and provide solutions to problems with newly developed software
Participate in iterative Agile approaches to software development, including the full process from concept to deployment
What are we looking forTechnical Skills
Experience supporting cloud based, Java platforms
Sound knowledge and experience of Java
Hands-on experience with RDBMS such as PostgreSQL database applications (database design would be an advantage)
Experience with No SQL database technology such as Redis (preferred) or data analytic database such as Druid is strong added advantage
Exposure to and knowledge of open-source technologies and solutions such as Kafka, Flink or Akka, Spark, Prometheus, Grafana etc.
Knowledge of Lambda and real-time streaming processing architecture
CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Docker, Helm Chart etc.)
would be an advantage
Experience with Angular, graph databases such as Janus or Neo4j algorithms and UX/UI design principles would also be advantageous
Interpersonal Skills
Strong interest in solving problems
Customer service / support attitude
Willing and able to learn new skills and technologies according to business needs and industry demands
Good oral and written communication skills with excellent attention to detail
A strong professional, patient, and flexible attitude
Ability to interpret and translate customers' needs to be able to resolve issues in a timely manner
Encourage a culture of innovation focused on adding value
Strong team player and a willingness to contribute positively to the team's success
Proven ability to prioritise and to work independently
A focus on thorough software testing, resulting in a high-quality product
Behaviours we'd like to seeTo find out moreAs an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email ****** we'll be in touch.
You can also check out our career sitehere .
Why not apply and make life@GBG work for you?#J-18808-Ljbffr