The Software Renewal Specialist will directly drive customer success and has impact generating revenue for NI.
Previous sales experience and an engineering/technical degree are encouraged, but not required.
This position is ideal for someone who is self-motivated, thrives in a fast-paced environment, and is motivated by influencing business results.In this Role, Your Responsibilities Will Be:Drive renewals of Services through phone and email interactions with customers.
Improve renewal sales strategy to boost customer interactions.
Respond to inbound requests in a timely manner.
Find opportunities for sales expansion (Multi-year renewal, VLA).
Document activities (SFDC, Oracle) and collaborate with sales teams.
Provide constructive feedback on areas for improvement.
Drive and ensure Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline.
Ensure end-to-end process (orders/quotes & contract management) have consistent quality and accuracy using NI Systems supporting our internal and external customers.
Collaborate and work as a trusted advisor for collaborators, providing support and adding customer value in important revenue generation conversations with customers.
Support external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries.
Develop SW services and technical knowledge to ensure customer inquiries are attended to promptly.
Engage customers using NI SW renewals strategy through calls and emails ensuring that our customer's agreements are renewed on time and their entitlements are maintained and grow without interruptions.
Communicate actively and effectively with multiple NI departments to ensure customer success (Agreements, AEs, EA Marketing, Sales, EA Training Support, Customers).Who You Are:You promote high visibility of shared contributions to goals.
You quickly and significantly take action in constantly evolving, unexpected situations.
You actively seek input from pertinent sources to make timely and well-informed decisions.
You handle the risk that comes with moving forward when the outcome is not certain.For This Role, You Will Need:Education: Bachelor's degree or equivalent experience in business administration, sales, or a related field.
Language Skills: Proficient in Japanese, English, or Mandarin; proficiency in these languages is crucial for effective communication with customers and internal collaborators.
Experience: Minimum of 2 years of experience in customer services, software services renewal sales, engineering/technical, account management, or related roles.
Renewal Management Skills: Consistent record in leading software services contract renewals, meeting or exceeding renewal targets.
Strong understanding of renewal processes, negotiation techniques, and customer relationship management.
Customer Focus: Excellent customer service and relationship-building skills.
Ability to understand customer needs and provide effective solutions to ensure customer satisfaction and retention.
Communication and Collaboration: Strong interpersonal and communication skills, both verbal and written.
Ability to collaborate effectively with cross-functional teams and influence collaborators at various levels of the organization.
Organizational Skills: Exceptional organizational and time management skills.
Ability to prioritize tasks, lead multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Adaptability: Ability to adapt to changing business priorities and work independently with minimal supervision.
Comfortable in a dynamic and evolving work environment.
Achievement-focused: Proven track record of meeting and surpassing sales goals and performance metrics.
Strong business acumen and a focus on driving revenue growth.
Problem-solving: Innovative thinker with a proactive and goal-oriented attitude towards overcoming challenges.
Ability to anticipate challenges and implement effective strategies to overcome them.Preferred Qualifications that Set You Apart:Relevant certifications in sales or customer relationship management are a plus.
Proficiency in an additional language is a plus.
Experience in the technology industry is highly desirable.Our Offer To You:By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to becompetitive within the industry and local labor markets .
We also offer acomprehensive medical and insurance coverageto meet the needs of our employees.We are committed to creating a global workplace thatsupports diversity, equity and embraces inclusion .We attract, develop, and retain exceptional people in an inclusive environment, where allemployees can reach their greatest potential .
We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promoteWork-Life Balancethrough a hybrid work setup where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide aSafe Working Environmentacross our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.
Learn more about ourCulture & Valuesand aboutDiversity, Equity & Inclusion at Emerson.
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