Software Support Internship

- Handle software-related requests for assistance (problems)


-Takes and manages requests that come in by phone, email or through the support ticketing


-Troubleshoot software and identify root causes of software problems


-Analyze software related issues and propose solutions


-Fix software problems and test (verify) solutions prior to implementing them


-Obtain and log customer feedback for the purpose of process improvement


-Document software support activities thoroughly, accurately, and in a timely manner

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-idynamics-software-sdn-bhd-job-software-support-internship)
; Requirements:-


-BS Degree in Information Technology, Computer Science or relevant field


-Exceptional verbal and written communication skills


-Listening ability and patience


-Extraordinary customer service and relationship management experience


-Critical thinking skills