This job is about helping users with software issues, troubleshooting, and proposing solutions.
You might like this job because it offers hands-on experience in solving real-world problems and improving processes.
ResponsibilitiesHandle software-related requests for assistance (problems)
Takes and manages requests that come in by phone, email or through the support ticketing
Troubleshoot software and identify root causes of software problems
Analyze software related issues and propose solutions
Fix software problems and test (verify) solutions prior to implementing them
Obtain and log customer feedback for the purpose of process improvement
Document software support activities thoroughly, accurately, and in a timely manner
Job RequirementsBS Degree in Information Technology, Computer Science or relevant field
Exceptional verbal and written communication skills
Listening ability and patience
Extraordinary customer service and relationship management experience
Critical thinking skills
SkillsComputer Science
Information Technology
Software Systems
Problem Solving
Troubleshooting
Communication
Company BenefitsFriendly working environment and relaxation spaces
Choose what to wear, as long as it's professional, smart, and appropriate for the occasion
Further education opportunity with company sponsorship for the right candidates
Employee growth plans including mentor/mentee programs
Personal development training in communication, agility, and leadership
Company socials and work parties to improve staff bonding
OUR VISION: To Be The #1 Business Software Provider In Malaysia.
OUR MISSION: Service Quality: To provide all our clients a high level of service, ensuring all queries are attended to with promptness & attentiveness.
Knowledge Driven: Continuously learning and evolving, ensuring we provide the best solutions available in our product offerings and support.
Strong Partnerships: Dedicated to forming long-lasting partnerships.#J-18808-Ljbffr