CRM Technical Architect – Manager/Group Manager
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day.
By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you.
Avanade has countless paths for you to pursue.
One of them is sure to lead to your unique version of success.
Come join us
As a CRM Technical Architect, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects.
You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams.
You will have the ability to scale across projects as capacity allows.
Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s).
You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack.
This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.
What you'll do
Oversee team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
Direct efforts to defining technical, operational, and user requirements
Review and improve conceptual architecture and technical solutions designs
Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Hold your team(s) accountable to project quality standards through KPI identification and testing plan
Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
Take an active role in sales activities and planning as required
Skills and experiences
Ability to understand large, complex CRM / Power Platform solutions and the business benefits they deliver
Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.)
Putting together both data migration and integration strategies
Consulting with external clients on complex projects, including in leadership roles
Working with global teams on CRM technology implementation and maintenance projects
About you
Characteristics that can spell success for this role
Consultative, collaborative, relationship builder
Resilient, adaptable, flexible
Intellectually curious and passionate about tech
Client-centric attitude
Passion for learning and development
Enjoy your career
Some of the best things about working at Avanade
Pathway to work on industry leading programs of work
Opportunity to work with global customers
A people-first culture that supports innovation to push teams in new directions
Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
Real-time access to technical and skilled resources globally
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Visit our Inclusion & Diversity page.#J-18808-Ljbffr