Solutions Services Consultant Posting Date : 06 Dec 2024 | Close Date :06 Mar 2025 Company Background: Due Diligence CompanyTenure: PermanentLocation: Penang (Remote)Position: Solutions Servicves ConsultantJob SummaryOur Solutions teams strive for efficient delivery of, and maximum value from the company platform(s) for our clients.
The Solutions Services Consultant will be a key figure in ensuring the ongoing success of our platform post-implementation.
This role differs provides an adjacent service offering to the Solutions Delivery team by focusing on business-as-usual (BAU) activities, including handling project debt, implementing additional project phase enhancements, and acting as a technical advisor for ongoing client needs.
Core ResponsibilitiesTechnical Advisory Serve as a trusted advisor on platform configurations, new requirements, and best practices, helping clients optimise their use of the platform.Ongoing Support Take ownership of project work carried over from the initial delivery, steering all deliverables to completion and to the client's satisfaction.
New Enhancements Manage and execute additional projects, such as the integration of new features or changes in the clients' workflows.Platform Maintenance Keep delivered platforms "lights on", ensuring that they continue to meet client needs with minimal downtime.
Global Support Provide support across multiple regions, which may require working unsociable hours to accommodate global time zones.Other Responsibilities Design• Author change request documentation with precision, ensuring alignment with final published documents suitable for delivery Delivery• Join client calls to support requirements gathering and analysis• Recommend solutions within platform capabilities and limitations, capturing and documenting requirements• Collaborate with peers and internal stakeholders to ensure clarity and feasibility on client requirements• Effectively manage deliverable timelines, risks, and stakeholder communications• Ensure timely delivery of deliverables• Configure and customise EB360 platforms to meet client specifications, following best practices for platform configuration Continuous Improvement• Actively engage in team discussions and offer insights for improvement• Attend internal meetings and training sessions to enhance skills and knowledge• Contribute new ideas and solutions for process improvement Behaviour• Represent the team positively and transparently in internal and external interactions, aligning with the team mindsetQualifications• Project and/or client management skills with the ability to manage multiple tasks simultaneously• Demonstrable analytical and problem-solving skills, with attention to detail• Excellent communication skills, both written and verbal (English), with the ability to interact effectively with clients and team members• Proficiency in configuring and customising software platforms, with a keen eye for detail• Proactive attitude and ability to work effectively in a team environment• Willingness to learn and adapt to new technologies and methodologies (today we use API via Postman, plus our main product configuration utilises a pseudo-programming tool)• [DESIRABLE] Experience in a similar role, preferably within the SaaS industry• [DESIRABLE] Familiarity with software configuration concepts and tools• [FAVOURABLE] Bachelor's degree, ideally in Computer Science, Information Systems, or a related field (or equivalent work experience) Sub Specialization : Information Technology;Consultant Type of Employment : Permanent Minimum Experience : 3 Years Work Location : Penang If you encounter difficulties, please click here for technical assistance.