About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel?
Our international community of over 1,500 employees, based in 20+ locations, certainly do!
Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - P ush boundaries, A sk For and Give Feedback, T ake Ownership, and H elp Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel.
Care to be a part of this revolution?
What You'll Do:Handles and resolves manual bookings, booking-related queries and cases based on company's policies and proceduresIdentifies and escalates difficult and complex issues to senior team membersMaintains a positive, empathetic and professional attitude towards customers and merchantsLiaises with internal departments and external merchants to fulfil booking amendments and refundsEnters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's systemKeeps updated with company procedures and processesShares merchant feedback with relevant departments for further improvementsWhat You'll Need:SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above'Fresh graduates are encouraged to applyProficient in bothJapanese and English(both verbal and written) as you will be handling merchantsprimarily from Japan.Previous experience in customer service is an added advantageAble to work shifts (including weekends, public holidays, overnight)Possess a problem-solving mindset to proactively find solutions for booking-related issuesStrong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholdersGood team player to work collaboratively in a team environmentKeen attention to detail in completing tasks accurately and thoroughlyKlook is proud to be an equal opportunity employer.
We hire talented and passionate people of all backgrounds.
We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive.
We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency").
Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for.
Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.#J-18808-Ljbffr