Manage queries from internal and external customers and provide technical support to any problems encountered by users;
Conduct instrument installation or refresher training;
Plan, organize, and conduct courses/seminars/workshops on products for customers;
Work with relevant sales personnel to meet the sales team's demonstration commitments;
Provide technical training to sales representatives and collaborate with them in developing and planning sales & marketing-related activities;
Maintain an in-depth and current knowledge of the users' application needs;
Provide regular feedback and reports on market and competitive situations to Sales Managers/Product Support Manager;
Prepare weekly activities report to the Supervisor when required;
Comply with ISO quality management system requirements;
Perform other related duties and responsibilities as may be required from the Superior from time to time.
Requirements:
Bachelor's degree (Master's degree is a plus) inBiomedical SciencesorMedical Laboratory Technologywith a minimum of 1-2 years of working experience in application support field, clinical laboratory or related is required.
Good understanding of current medical laboratory methodologies, protocols, and QC will be an advantage.
Preferably with 1-2 years in the lab/application support field.
Effective communication skills to clearly articulate technical & product information to both internal & external customers.
Responsible, independent, well organized, and a good team member.
Able to be based inPenang.
Possess own transport and willing to travel; allowance is given accordingly.
Please visit our website atwww.biomedglobal.com .
We offer an attractive remuneration package and opportunities for career advancement.
Only shortlisted candidates will be notified.
Priority will be given to those qualified candidates who can start soon.#J-18808-Ljbffr