This job is a Specialist Contact Centre role that involves managing customer inquiries through various channels. You might like this job because you get to help customers, build relationships, and potentially upsell products.
RM 500
Petaling Jaya
Full-Time
few days ago
Job DescriptionRespond and manage inbound & outbound calls, emails, chats and other messages from customers.
Communicates concise and accurate information in response to customer inquiries.
Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner.
Follow up customer cases/complaints end to end.
Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people.
Build sustainable relationships and engage customers by taking the extra mile.
Seize opportunities to upsell products when they arise.
Support Senior Specialists to facilitate successful completion of organization's targets and performance goals.
Job RequirementsCandidates must possess at least a Diploma in any discipline.
Has a passion for service.(Previous service experience will be an added advantage) .
Able to speak and write good English and Bahasa Malaysia.
The ability to speak in Mandarin will be an added advantage.
Computer literate with good typing skills. Familiar with MS Word, Excel, and PowerPoint.
Able to work in a fast-paced and demanding environment.
Able to work on shift and weekends.
Excellent communication skills both written and verbal with active listening.
Ability to ask prying questions and diffuse tense situations.
Candidates must be service oriented, self-confident, self-motivated, detail-oriented.
Able to work independently and as a team player with a positive mindset.
Good time management and result-oriented.
SkillsCustomer Service
Experience Level0 - 3 Years of Experience
Junior Executive
Job SpecialisationCustomer Service#J-18808-Ljbffr