Specialist, Customer Happiness

Position Responsibilities



-Manage large amounts of incoming calls and emails from customer.


-Provide quality customer support and assistance through Voice and Digital channels for our customers.


-Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.


-Data entry and reporting of the tickets handled on a weekly and monthly basis.


-Gather feedback from customers, observe operational issues report promptly to supervisor.


-Constantly work towards improving customer experience.


-Support other department campaigns when the need arises.


-Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.


-Learn about the organization's products or services and keep up to date with changes.


-Perform any other special project/ task assigned by superior/ management.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-specialist-customer-happiness)
; Requirements:- Qualifications and Experience



-Must possess at least a Diploma/ Degree in any fields of study.


-Minimum 1 year of working experience in customer service (Fresh graduates are also encouraged to apply).


-Familiar with the FandB industry and having coffee knowledge is a plus point.


-High emotional intelligence and patience when handling tough cases.


-Computer literate with good command of both written and spoken in Bahasa Malaysia and English. 


-Able to work under minimal supervision


-Able to work in a fast-paced and high-intensity work environment 


-Willing to work with rotational shifts as needed (weekdays, weekends, night shifts and public holiday)

 a Necessity, not a Luxury