Main Purpose of Role:Maintain employee information that is accurate, meets the organization's legal obligations, and assists in human resource management and planning.
Main Responsibilities:
Provide effective concierge service combined with agility at surpassing customers' expectations for a broad scope of requests utilizing powerful collaboration.
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
This role takes ownership of the customer experience and must maintain composure in difficult situations while working independently.
This analytical and exceptional customer service-focused role supports employees and managers in the resolution of their HR matters via supporting tools and processes and by effectively collaborating across the global HR organization.
This role is guided and supported by Global HR Services management and provides enhancement and development opportunities for the candidate who is driven to take control of his/her career.
Key Job Responsibilities:
Demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately.
Empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers to enhance the customer experience.
Continuously strive to anticipate the needs of customers.
Analyze received information and demonstrate excellent problem-solving skills by using a variety of appropriate resources provided.
Possess strong organizational skills and manage multiple channels of workload while creating and maintaining strong relationships with peers and other HR groups.
Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels.
Triage requests and resolve or escalate based on established resources; partner with other HR service center team members or HR groups to troubleshoot resolution of all requests.
Identify at-risk customer relationships and initiate corrective action with compassion through attentiveness to human need.
Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors.
Meet or exceed standards for both schedule adherence and reliability.
Required and Preferred Qualifications:
Bachelor's degree preferred but not required.
Software knowledge a plus: Microsoft Office Programs, especially Excel, Workday (or other system of record experience highly preferred), Zendesk (or other CRM experience highly preferred).
Bi-lingual fluency in English and Japanese Language with excellent written and verbal communications skills is required. Additional language fluency will be an added advantage.#J-18808-Ljbffr