Specialist Learning And Development - (English, Mandarin And Cantonese Language Support)

Specialist Learning and Development - (English, Mandarin and Cantonese Language Support)SHAREJob DescriptionThe Responsibilities of the Role:Create Content and Deliver Training Programs not limited to project specific, soft skills and personal development (for all levels of Operations staff).
Analyze, evaluate and report on Training Activities & Training Evaluation and Quiz Performance.
Align the preparation of training reports and evaluation with the requirements of SLC (Scicom Learning Campus).
Conduct Training Needs Analysis for clients, preparing Periodic Training Reports on training performance, quizzes and training effectiveness.
Maintain and track all databases for all training plans (product/soft skills/development plans) and monitoring of individual personal development plans and training records, attendance management and post training evaluations.Skill Requirements:Must be a Diploma/Degree holder or have an equivalent professional qualification in a relevant field of study.
Good command of spoken and written English, Mandarin and Cantonese.
Minimum 12 months at current Executive/Specialist level.
Excellent Customer Service Skills.
Proficient in MS Office applications.
Excellent disciplinary and performance track record.
A good understanding of call center operations to be able to identify, assess and to innovate with existing business processes and future organization and client requirements.
Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.The Package :Attractive Salary (RM 3500).
Performance Related Allowance per quarter for confirmed staff.
15 days Annual Leave.
14 days Medical Leave.
Medical and hospitalization insurance coverage.Experience Required :AssociateLocation :Kuala Lumpur, WP, Malaysia.Employment Type :Full Time.#J-18808-Ljbffr