Job DescriptionWe are looking for a highly driven and motivated Specialist, Marketplace Operations (Shops) to join our fast-growing Marketplace team based in Bangsar South, Kuala Lumpur.
This role will be reporting to Lead, Operations & Performance (SGMY) in the Q-Commerce, Marketplace department.
The department generally is responsible for driving the success of our retail brand partner.ResponsibilitiesResponsibilities include, but are not limited to:Identify and solve problems by analyzing large and complex data sets to derive insights, trends, and performance metrics, improving marketplace operations and driving decision-making.Conduct tests and experiments to validate hypotheses and measure the effectiveness of proposed improvements.Build and present reports and dashboards to track performance KPIs, enhance operations, ensure compliance, and elevate customer experience.Conduct root-cause analysis to spot problems in marketplace operations, present findings visually, and recommend corrective actions.Collaborate with operations and commercial teams to identify inefficiencies, develop optimization strategies, and streamline requests, ensuring clear reporting through dashboards.Lead projects focused on operational improvements, aligning with operational and financial goals.Design and implement new metrics across the business to improve marketplace performance.Present analytical findings and insights to senior stakeholders for informed decision-making and business solutions.QualificationsBachelor's Degree in STEM, or any other relevant field of study.1-3 years of working experience in operations, preferably in e-commerce or marketplace, though other industries are welcome.Experience in data analysis, and reporting, with a passion for working with large and complex datasets.Proactive and able to lead projects independently, with a willingness to question the status quo when needed.Structured and target-oriented in project execution and analysis.Team player with the ability to fit into the company culture.Strong problem-solving skills.Proficient in Google Workspace (Sheets, Slides, Docs).Knowledge of Looker Studio (Google Data Studio), SQL, Google Colab, and Tableau is a plus.Background in fast-paced, entrepreneurial, startup/tech environments preferred.Fluency in English (our corporate language) and great communication skills.
Ability to speak other languages is a plus.