Specialist - Technical Support (Anz & Malaysia & Singapore)

Responsibilities of the Role:
Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defective.
Advice & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
Provide input on recurring customer problems and share that information with technical team members when relevant.
Work with the TAM Teams to monitor and track issues to ensure accurate resolution.
Requirements for the Role:
Diploma/Degree in IT related disciplines.
Good command of spoken and written English.
Minimum of 1 year experience in a similar position.
Contact centre experience is an advantage.
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated, and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours: Monday - Sunday 24/7.
5-day week; off days based on roster.
Fresh graduates fluent in English are encouraged to apply.
Foreign nationals are welcome to apply.
Attractive Package:
Attractive Salary (RM 4,000 - RM 5,000)
Language Allowance(selected desk)
Shift Allowance(selected desks)
Overtime(selected desks)
Performance-related bonus on a quarterly basis for confirmed staff
15 days Annual Leave
14 days Medical Leave
Medical and hospitalization insurance coverage#J-18808-Ljbffr