Specialist - Technical Support

Job Description Job Responsibilities: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defective.
Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with either technical team members when relevant.
Work with the TAM Teams to monitor and track issues to ensure accurate resolution.
Skills Required: Diploma/Degree in IT related disciplines.
Good command of spoken and written English and Mandarin/ Cantonese.
Minimum of a year experience in a similar position.
Contact centre experience is an advantage.
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours : Operating hours - 24/7 shift basis (working hours - 9 hours / day) 5 days per week; off days based on roster.
Fresh graduates fluent in Mandarin /Cantonese are encouraged to apply.
Attractive Package: Attractive Salary (RM 3,500 - RM 5,000) Language Allowance (selected desk) Shift allowance (selected desks) Overtime (selected desks) Performance related bonus on a quarterly basis for confirmed staff 15 days Annual Leave 14 days Medical Leave Medical and hospitalization insurance coverage