Sql Developer

**Job Summary**:**General Responsibilities**:- Provide 2nd level support, inclusive of the monitoring, tracking of incident and enhancement request in meeting service level obligations.- Escalate to 3rd level support for technical, resolution and development of business solutions.- Develop and maintain technical documentation and knowledge base articles- Perform implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process.- Participate in the testing and validation of software fixes and enhancements.- Ensure adherence to service level agreements and processes.- Continuously improve support processes and procedures to enhance the customer experience.- Ensure availability of a single point of contact to user for prompt communication.**Leadership Responsibilities**:Drive self-learning and improvement in IT business solution services and Company behaviors as part of continuous learning.**Functional Skills and Knowledge**:- Must possess knowledge or ability in Microsoft SQL, T-SQL.- Knowledge in Azure and Scrum are preferable.- Familiar with IT Service Management framework.- Proven competency to handle confidential/sensitive information in an appropriate and secure manner.- Proven basic numeracy and excellent quantitative analysis.- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).**Education**:Bachelor's degree in Computing/Information Technology or its equivalent.SQL Developer