Description
The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You will:
Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market Be a point of escalation for our clients and respond promptly to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Work with client contact on reporting and forecasting Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) Work with client contact on reporting and forecasting Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met You have:
3+ years proven work experience in a managerial role managing a sales team. (Experience as a 2nd line manager managing sales managers is an added advantage). A passion for customer experience and driving team results Experience in operations and strategy building Excellent Coaching history A record of developing and retaining great employees Experience maximizing revenue through best practices Experience working with Salesforce.com or similar CRM Experience finding solutions as a manager Change Management skills **
Privacy and Information security Adhere security requirements in the process. Protect the privacy of personal information Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements:
Time Type:
