Ref. No: 524862
Location: Cyberjaya, Selangor Darul Ehsa, MY
Who we are.We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society. Together we createreliable and responsive digital foundationsfor the world's businesses, institutions, and communities.
The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
ResponsibilitiesIn-depth understanding of supporting technologies: DHCP/DNS, High Availability configurations.
Knowledge in Dell VXRail, SRM, ZERTO.
Working experience in troubleshooting and migration activities for ESXI 5.* & 6.*7.*.
Knowledge of local and remote computer system diagnostic tools.
Hands-on delivery in a client-facing environment.
Understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices.
Some understanding of SAN & NAS technologies.
Some understanding of EMC Cloud Array.
Knowledge in SAN Switch Zoning.
Knowledge in VMware NSX.
Knowledge in vRO.
Knowledge of methodologies for developing, building and configuring a system.
Awareness on ticketing tools implemented on basis of ITIL process (incidents, changes, problem etc.).
Experience on handling remotely task related to hardware changes on server of HP/Dell/IBM.
Prepare and maintain systems documentation in accordance with AO, ITIL and ISO9000 policies and procedures.
Manage and control the Configuration Management Database (CMDB) to ensure it meets customer and ITIL standards and operational requirements.
Preparing documents knowledge database, work instructions etc.
Working knowledge on ticketing tool.
Assisting & training team members on new technology & provide knowledge transfer to the team.
Experience in generating reports & doing call analysis.
Knowledge in preparing RCAs.
Competence RequirementsMethodical and disciplined approach to work.
A self-motivated individual with high energy levels.
Able to follow instructions.
Team player.
Demonstrates effective communication, both orally and in writing, with subordinates, colleagues and clients, both formally and informally.
Qualifications and ExperienceCertified with VMware Administration to manage Vcenter and ESXi.
Certified with VMware Troubleshooting.
Experience of client/server and enterprise environments.
Ability to understand technical documentation.
Knowledge and use of service desk ticketing software.
ITIL Certified (foundation) or should have a strong working knowledge of ITIL Incident and Change Management disciplines.
Ability to work under pressure and remain decisive.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.#J-18808-Ljbffr