Essential Responsibilities • Lead Adoption Services efforts, including coaching and process re-engineering to drive software utilization in customers' organization
• Provide voice of customer to Sales and Marketing teams
• Support development and deployment of state of the art software designed to drive positive customer outcomes across power generation fleets
• Work closely with Region Sales teams to drive sales of Power Digital software
• Work with Product Management teams to understand where GE solutions exist and where external solutions are required to drive customer outcomes
• Lead projects and initiatives with broad scope and high impact to the business or is a recognized expert in a specialized field
• Be responsible for major and complex assignments with long-term business implications, manage complex issues within functional areas of expertise, and contribute to the overall business strategy
Role Summary/Purpose
The Adoption Services Manager will accelerate growth and competitive differentiation of GE Power Digital by bringing power generation domain expertise to their engagement with customers who are going through the analog to digital conversion process. Responsibilities encompass the full process life cycle from assisting in the software development, facilitating software sales, and providing onsite customer adoption.
Qualifications/Requirements
• Significant leadership experience in the power generation industry, including combined cycle and/or coal plant operation
• Experience with Power Generation using multiple fuel sources
• Experience with multiple Power Generation OEM technologies
• Experience with multiple aspects of the energy value chain
• Significant experience in plant/fleet operations, plant system design, and/or fleet support roles
• Strong oral and written communication skills both in Bahasa and English
• Ability to travel 25-50% of the time
Desired Characteristics
• Experience with business process re-engineering
• Experience in customer facing roles and exposure to c-suite executives
• Experience with Power Generation Monitoring & Diagnostic systems
• Ability to tell a complex story simply
• Bachelor's Degree in Engineering from an accredited college or university
• Strong computer skills with analytic and presentation tools
• Demonstrated ability to develop strategic vision and execute strategic plans
• Ability to understand customer environment and work closely with customers
• Prior experience working with customers who are adopting new software to run their operations
• Strong project management skills
• Strong organization and analytical skills
• Ability to work in a matrix environment, coordinating across multiple sites
• Ability to effectively communicate with all levels of the organization
• Ability to work in a fast-paced environment
• Strong interpersonal and leadership skills
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com
