Job Description
Are you eager to find solutions for our customer's problems?
Our team in the area of Customer Quality Service takes care of customer complaints from the automotive industry.
We are looking for support in the form of a Complaint Manager Automotive, who acts as the interface between customers, products, product development, failure analysis, and our front- and back-end production.
Do you want to work in a highly innovative product environment on a global level?
Then this is the perfect chance for you!
In your new role you will:
Be responsible for processing the incoming customer complaints end-to-end for products and customers in the automotive industry.
Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in problem solving.
Ensure that the 8D method is applied and handle the 8D report generation for our customers.
Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes.
Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction.
Your Profile
You are best equipped for this task if you have:
A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding.
At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry.
Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage.
Solid knowledge of the 8D method and problem-solving tools (e.g.
5-Why, Failure Tree Analysis) and experience in applying them to successfully reach customer satisfaction.
Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe.
The ability to always balance the dimensions of quality, costs, and time in the interest of Infineon.
Excellent English language skills.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
Together, we drive innovation and customer success while caring for our people and empowering them to reach ambitious goals.
Be a part of making life easier, safer, and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are.
At Infineon, we offer a working environment characterized by trust, openness, respect, and tolerance and are committed to giving all applicants and employees equal opportunities.
We base our recruiting decisions on the applicant's experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.#J-18808-Ljbffr