Store Manager/ Retail Executive (Seri Alam, JB)To ensure cost effectiveness in achieving budget and growth targets.
Responsibilities:
Manage and supervise the operation of the outlet on a daily basis, including managing and determining the outlet's cash flow, expenses, and sales records.
Ensure correct procedures are implemented for the control of cash, property, products, and equipment.
Actively involved in the receiving of new shipment activities.
Ensure daily sales are reported to head office and cash is banked promptly.
Maintain outlet cleanliness and hygiene at all times.
Maintain all necessary documentation.
Identify, recommend, and implement systems to minimize loss of merchandise, money, or company assets, and report to the relevant person in charge.
Ensure and maintain low shrinkage as per KPI.
Maximize sales and revenue by providing excellent service.
Manage sales targets by monitoring and executing marketing programs; set up promotions promptly and ensure attractive displays.
Visit competitors and share market insights with HQ; study promotions, pricing, product display, stock control, and stock management.
Recruit and maintain relationships with retail and B2B customers through social media, customer visits, and referrals.
Ensure pricing on product labels is correct.
Track sales performance and prepare reports for management periodically.
Talent Acquisition & Management
Ensure sufficient manpower for the outlet by actively working with HR on recruitment.
Maintain an effective orientation and training program for new staff and constantly retrain existing staff to sustain specific service standards.
Ensure all employees comply with the Company operating policies and procedures.
Train and develop team members to excel in selling products and providing solutions to customers.
Stock / Inventory Management
Keep up to date with product information.
Responsible for replenishing stock to ensure sufficient levels in the outlet.
Maintain optimal stock levels to avoid out-of-stock or overstock situations.
Customer Service
Ensure high levels of customer satisfaction through excellent service, mastering product knowledge, and actively handling customer inquiries, complaints, and issues.
Provide solutions to customers.
Ad-Hoc Tasks
Participate in any ad-hoc projects/tasks as assigned by management.
Able to be based at Seri Alam, Johor Bahru.
Application Questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Retail Executive?
Do you have experience with inventory management?
Do you have customer service experience?
Have you worked in a role where you were responsible for stock control?
About The Company
Bake With Yen specializes in the manufacture, supply, distribution, and retail of baking ingredients, premixes, accessories, and tools. We produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth, and Mama Lena. Over 300 of our products are HALAL certified by JAKIM.
Since opening our first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen has become the leading baking ingredients retail store in Malaysia with 89 stores and counting. We also offer baking classes for all skill levels at selected retail stores to share the latest recipes and baking techniques. In addition, we established a dedicated Food Service team in 2018 to meet the needs of the food and beverage business.#J-18808-Ljbffr