We are hiring! If you are an awesome individual looking to join a passionate team, we want you!
OM SPACE is an education and therapy platform that helps people to achieve success in all areas including personal empowerment, wealth and money, relationship and marriage, business and career, family relationship, health and wellness and interpersonal skills. We gather all the professionals and entrepreneurs in our platform and create happiness and success together!Hiring Job Position: Student Service Consultant
Job Position RequirementCandidates must possess at least Diploma education level.Language: (Main) Mandarin, (Sub) English.Candidates must be competent in sales, customer service or relevant field.Proficient with computer skills such as Microsoft Office.At least 1 year of relevant experience is required.Job Goal and ObjectiveTo optimise the quality and delivery of student service and exceed student expectations.To increase the conversion rate from leads to sales.To increase company growth in revenue and profit.Job DescriptionTo deliver high quality of student service by responding to enquiries from multiple channels (calls, messages, emails, social media, website, walk-in, etc).To achieve student expectations on student service and accurate information.To analyse student needs and develop strategies for meeting the needs effectively.To convert the marketing leads to sales and increase the conversion rate.To provide care, informative messages and proactive follow-up service to existing students and leads to repurchase.To maintain good student relationships by providing excellent value to the customers.To maintain and ensure the student database is accurate and up-to-date.To collect course feedback from the students and respond to the reviews.To provide student support and technical issue resolution.To comment, report and raise student issues to the management.To achieve KPI and company goals with the team.To assist in ad hoc tasks and other tasks that superiors assign to.Employee BenefitSalary included EPF, SOCSO, EIS, PCB and HRDF contributionKPI Performance IncentiveAnnual Performance BonusPublic Holiday LeavePaid Sick LeavePaid Annual LeaveOvertime allowanceMedical allowanceStaff Discount up to 30%Employee insurance coverageFlexible working days and hours (Shift rotation)Career advancement and development (Up to C-Level)Career and Professional training program sponsorshipCareer training and programsWork 5 days per weekSalary Package
Basic Salary + KPI Performance Incentive + Annual Performance Bonus + Promotion Opportunity
Basic Salary Range starts fromRM3000 to RM5000(depends on candidates' professional skill, competency level, work experience and education level.)To apply for this job, kindlyCLICK HEREto submit the Job Application.#J-18808-Ljbffr