Studio Manager

Details of the offer

Job Overview
We see a Studio Manager as a steward of TRIBE, hosting all our members and guests with great service and creating a pleasant experience for the members when they come to TRIBE for classes. Every single task performed impacts customers in very real ways and there is a greater meaning and purpose in this role.

We are looking for someone who has a passion for TRIBE culture and brand and want to contribute to the company growth by efficiently managing each task entrusted to. A passionate hands-on approach to managing the operation with a "get-it-done" attitude is expected.

Job Roles and Responsibilities



-Day-To-Day Studio Management



-Manage the maintenance and operational matters in TRIBE studio with priority and good sense of judgement.


-Manage and oversee the digital operation and ensure smooth operation of livestream classes.


-Maintain a safe and clean studio.


-Assist with any private / special events and campaigns happening at the studio and outside the studio.


-Communicate any studio maintenance or construction needs that are or could interfere with members experience to the Management, and help oversee proper and prompt fixing.


-Assist the Operation and Finance team with inventory management and replenishment of inventory when it drops to a specified level.


-Manage the studio supplies ordering.


-Attend to members' requests on the organisation of private class and personal training and coordinate with the instructors / trainers on the necessary arrangement.


-Build and foster relationships in the studio with TRIBE instructors and the community.



-Customer Service Management



-Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers' inquiries and feedback.


-Resolve issues and members' complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.


-Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.



-Employee Management



-Oversee the onboarding, training and development and proactively provide constructive feedback to the Front-of-House.


-Train, motivate, direct, coach and evaluate the Front-of-House, create and maintain a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and Company goals.


-Supervise and assist the Front-of-House in engaging with members on the sales of offerings and products, resolving difficult or complicated transactions.


-Assist with the Front-of-House work schedule with the goal of maximising usage and efficiency.


-Proactively address the studio's hiring needs by identifying the operation team's strengths and areas of opportunity.



-Back-end and Administration Duties



-Actively identify initiatives and processes that will drive continuous improvement in TRIBE's service to members and guests.


-Actively monitor the attendance trends to develop classes and analyse the results of overall attendance.


-Generate the operational reports and analysis for management and planning purpose, include but not limited to class attendance trend, class feedback, customers' experience and satisfaction and sales progression.


-Be an active member of the operation team providing various stakeholders' feedback and contributing ideas for product growth, members acquisition, members retention and continuous improvement.


-Work closely with all departments to roll out plans and initiatives related to class innovation to grow the brand and strengthen the bond of community.


-Assist and provide support to Head of Operations / Management with the daily operation of studio. 


-Assist in any ad-hoc assignments as and when required. 


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tribe-boxing-job-studio-manager)
; Requirements:- Job Requirements



-Either a minimum of a Bachelor's Degree in Business Management (or a related field) or demonstrable experience in operation together with the potential and attitude required to learn.


-Can truly multi-task and stay organised in a fast-paced environment.


-Have the flexibility to work in the days, nights and weekends, as needed.


-Ability to think creatively and innovatively.


-A keen of eyes for details.


-Analytical skills to forecast and identify trends and challenges.


-Budget-management skills and financial proficiency.


-Willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.


-Excellent communication skills and a love for the community. 


-Resourceful, organised, meticulous and has the ability to quickly adapt to change.


-Able to work independently, but also able to organise and coordinate all operational efforts (team player as well).


Employment Benefits:



-Exclusivity: Work with Malaysia's pioneer fitness brand.


-Embrace growth: There's ample of opportunities for professional and personal development here as we expand our business to other areas and regions.


-Bonus and rewards: Your contributions will not go unnoticed. We reward good work and good attitudes.


-Build connections: Form a network of the best people here and experience valuable connections.


-Flexible working hours: This is not your usual 9-5 job. For those looking for more freedom with time, look no further.


-Wellness: Enjoy free fitness classes at TRIBE.


-Others: Discounts on in-house merchandise, fitness packages and affiliate partners' products.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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