Subject Matter Expertkorean

_**Subject Matter Expert, Japanese**_About the Role:The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and acting as team leader back up.**Skill**: Experience in Communication & Content Moderation**Responsibilities**:- One should be ok watching the egregious/sensitive content- To be responsible for meeting all agreed client SLAs and performance parameters- Ability to observe, analyze and give constructive feedback- Firming quality Parameters and Targets for each process- Ability to identify training needs of quality teams and accordingly impart training to team members- Ability to coordinate with the operations team to ensure all parameters are met- To develop strong inter-personal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values- To identify areas of concern and under performance and take corrective actions- To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement- To be a single point of contact with the team and the senior management through effective communication on key deliverables- To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.**Salary**: RM85,000.00 - RM100,000.00 per monthAbility to commute/relocate:- Cyberjaya: Reliably commute or planning to relocate before starting work (required)Application Question(s):- What is your Current Salary?- What is your Expected Salary?- What is your Notice Period?- Are you Korean?**Experience**:- Communication & Content Moderation: 1 year (required)- Subject Matter Expert: 2 years (required)**Language**:- Korean (preferred)