Successfactors Technical Specialist (Remote) Successfactors Technical Specialist | ISS A/S |Malaysia ISS connects people and places to make the world work better.Are you ready to connect to a place where you belong? At our corporatefacilities or at client sites – together, we make places while... ISS connects people and places to make the world work better.Are you ready to connect to a place where you belong? At our corporatefacilities or at client sites – together, we make places whiletransforming businesses into having even more positive impact on societies,the environment, and our people.Location: Anywhere in India (Remote opportunity)Language: EnglishMain purpose for the positionThe Core HR Support Specialist will work in the supporting team toanalyse, understand, and provide resolution steps for reported incidentsvia Jira and other incoming support channels. The specialist has a solidunderstanding of SuccessFactors Platform, Employee Central, EmployeeCentral Payroll, Employee Central Time as well as good knowledge about thedata models, workflows, reports, extensions, and authorization concept. Thespecialist will work together with Level 1 and directly interact with thecustomer when needed. The specialist to understand ISS's ways of workingand solution within SuccessFactors.Your key responsibilities will be:Proactively access and present improvements/enhancements to theexisting solution and underlying processesParticipate in incident and problem solving dispatched from Level1Analyze reported issues and perform technical validation for, Platform,Employee Central, EC Payroll and EC Time topicsExplain root cause and solution providedPerform regression testing on solved incidentsSolve complex workflow issues in Employee Central, ECP, EC TimeEvaluate if individual incident needs to be delegated to Level 3support and/or SAP SupportWork with release management to test and evaluate impact of newreleases and features.Work with reporting management to test and evaluate reports, dashboardsand provide end user support on theseSupport local teams with developing new reports and dashboards,troubleshooting when neededUpdate workbooks or other relevant documentationProfessional Qualifications:Good understanding of the Hire to Retire, Payroll, Time ManagementprocessSAP Certified Application Associate in SuccessFactors Employee Central,Employee Central Payroll, EC Time OffExperience with SuccessFactors from a supporting roleAble to perform in a geographically dispersed international teamComfortable expert user in common office tools and technologies such asWebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and ExcelPersonal Qualifications:Passionate about delivering a great customer experience in servicedeliveryAble to perform in a geographically dispersed international teamAble to deliver high degree of customer satisfactionFocus on establishing great working relations with the other members ofthe teamAble to solve incident in a timely mannerWhy ISSSince our founding in 1901, ISS has been a people-first company. Werecognize the power of diversity and celebrate the differences that make usunique. When everyone is free to be themselves, everyone benefits. Ourpeople feel safe, respected, represented, and supported as their authenticselves, allowing them to seize opportunities and reach their fullpotential. We take seriously our obligation to improve lives, make adifference in our communities, and protect our planet – because whenwe get things right, the world works better. And that is what drivesus.ISS is a Place to Be You.Be who you are. Become what you want. Be part of something bigger.Become more. Become ISS.How You'll ApplyApply directly via the link on this page by submitting a CV and otherrelevant documents for the position you are applying for. We look forwardto receiving your application as soon as possible.ISS seeks to BE a place of belonging and CREATE places whereevery person is welcomed, embraced, and valued for exactly who they are.Places where people feel safe, respected, represented, and supported astheir authentic selves. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr
