Supervisor - Airfreight Import Customer Service

This position is responsible supervising and leading the day to day import operations are being effective and ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department. To ensure delivery of service levels in compliance with company and customer requirements.
Job Responsibilities 
1. Handle daily import and operations issues and documents of customs formalities related to Air Freight. 
2. Closely work and coordinate with Superiors on Air Freight Import , handling import operations and warehouse delivery related to customers. 
3. Effective study and understand the Import process and procedures. 
4. Coordinate with several departments (Ops / Warehouse / Land Transport / Customs). 
5. Interact with origin countries, vendors, suppliers and contractors for shipment arrangement via e-mail. 
6. Work and discuss with custom team related to duties and taxes updates.
 7. Inquire and collect feedback from customers, sales personals, partners to improve Customer Service performance.
 8. To follow up with BD/ Sales on quotation request with its validity duration prior shipment arrangement.
 9. Update data entry into Tango for mandatory events (ARR/NFD/DRB/CCD/POD) 
10. Update monitoring reports (subject to customer request) via Tango. 
11. Handle and resolve customer complaints. 
12. Escalations of problems to Management if necessary. 
13. Accept any additional and immediate task assigned by HOD