Job ResponsibilitiesLead and keep a high level of motivation within the department.
Guarantee the adequate induction and follow up on training for new team members.
Get involved in performance management of sales assistants (i.e. sickness/absence, lateness, returns to work, etc).
Ensure a high level of customer service is offered in the store.
Monitor and support customer service action plans.
Solve and manage customer issues as they arise and refer to the senior management team when necessary.
Understand and reinforce the company return policy.
Support customer service with product knowledge and awareness of the following:
New arrivals
Replenishment of best sellers
Offering alternativesPlan the daily planners in advance ensuring that the following areas are covered at all times:
Shop floor
Fitting room
Cash deskManage and motivate the team to increase sales and ensure efficiency.
Aware of the daily and monthly budgets to meet and exceed them.
Communicate with the management team on a daily basis with information regarding personnel, product, and procedures.
Ensure standards are maintained during the day and at closings.
Ensure good housekeeping is maintained throughout all areas in the store and communicate with the senior management team in case an incident happens.
Be aware of the risks employees and customers are exposed to and understand safe work practices and company procedures to overcome them.
Minimum RequirementsBachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
At least 2 years working experience in retail operations.
Ability to motivate employees to achieve sales quotas.
Strong leadership and man management skills.
Ability to drive sales and provide examples.
Application QuestionsYour application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have in the retail industry?
How many years' experience do you have as a Fashion Retail Associate?
Company OverviewRetail & Consumer Products - 101-1,000 employees
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, UAE. Structured into 5 operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.#J-18808-Ljbffr