**Job Title:** Support Assistant - Work from Home
**Company:** Petron Malaysia
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Petron Malaysia, a leading integrated oil and gas company, is seeking a dedicated and motivated Support Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to work from the comfort of their own home while contributing to an innovative organization committed to personal and professional development.
**Key Responsibilities:**
- **Customer Support:** Provide prompt and efficient support to customers via phone, email, and chat, addressing inquiries and resolving issues related to our products and services.
- **Administrative Tasks:** Assist with routine administrative tasks such as scheduling appointments, data entry, and maintaining accurate client records in our database.
- **Decision-Making:** Utilize sound judgment to make informed decisions that benefit both the customers and the company. Prioritize tasks effectively to meet tight deadlines.
- **Communication:** Effectively communicate with customers, team members, and management to ensure a clear understanding of operational processes and contribute to ongoing improvements.
- **Team Collaboration:** Work closely with team members and other departments to share insights and best practices, fostering a collaborative working environment.
- **Training:** Engage in continuous learning and professional development to enhance skills and stay updated on company policies, procedures, and new products.
- **Feedback:** Gather customer feedback and insights to identify trends or areas for improvement, providing relevant information to management for further action.
- **Reporting:** Assist in preparing reports related to customer service metrics, complaints, and resolutions to facilitate decision-making and improve service quality.
- **Problem-Solving:** Identify issues proactively and present innovative solutions to ensure customer satisfaction and operational efficiency.
- **Support Culture:** Champion a supportive and inclusive team culture that empowers colleagues to develop their skills and reach their goals.
**Requirements:**
- **Education:** A minimum of a Bachelor's degree or equivalent experience.
- **Experience:** At least 3 years of experience in a customer support or administrative role, preferably in the oil and gas, retail, or similar sector.
- **Technical Skills:** Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software. Familiarity with project management tools is a plus.
- **Personality Traits:**
- **Resilient:** Ability to handle stressful situations calmly and constructively.
- **Adaptable:** Eager to learn and adjust to new challenges and changes in a fast-paced environment.
- **Soft Skills:**
- **Decision-Making:** Strong analytical skills with the ability to assess situations and make prompt, sound decisions.
- **People Management:** Effective interpersonal skills with the ability to manage relationships sensitively and productively.
**Benefits:**
- **Free Food:** Enjoy access to complimentary meals during working hours to promote health and well-being.
- **Parental Leave:** Comprehensive parental leave policy to support work-life balance for new parents.
- **Profit Sharing:** Participate in our profit-sharing program as a part of our commitment to acknowledging employee contributions to our company's success.
**Working Environment:**
At Petron Malaysia, we are committed to supporting employees in their personal and professional development. Our virtual workplace is designed to foster collaboration, open communication, and continuous learning, ensuring that everyone feels valued and empowered.
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**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
Petron Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a dedicated individual looking for a part-time opportunity with a company that values resilience, adaptability, and personal growth, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
