Support Associate - Work From Home

Job Description:

Malaysia Airlines Berhad is seeking a hardworking and passionate Support Associate to join our team. This is a part-time position that allows you to work from the comfort of your own home in George Town, Penang, MY. As an Associate Level Support Associate, you will be responsible for providing high-quality support to our customers and assisting with various tasks to ensure the smooth operation of our business.

Responsibilities:1. Responding to customer inquiries and providing timely and accurate information.2. Assisting customers with booking flights, changing reservations, and resolving any issues that may arise.3. Managing and updating customer accounts in our database.4. Collaborating with other team members to improve customer service processes and procedures.5. Providing administrative support to the team as needed.6. Troubleshooting technical issues and escalating them to the appropriate team for resolution.7. Maintaining a positive and professional attitude in all customer interactions.

Requirements:1. Minimum of 4 years of experience in a customer service or support role.2. Strong problem-solving skills and the ability to adapt to new situations quickly.3. Excellent communication skills, both written and verbal.4. Proficient in using Microsoft Office Suite and other relevant software programs.5. Ability to work independently and manage time effectively.6. High school diploma or equivalent required.7. Must have a stable internet connection and a quiet workspace to work from home.

Benefits:1. Life insurance2. Medical coverage3. Disability insurance

Working Environment:At Malaysia Airlines Berhad, we strive to create an environment that sparks creativity and motivation. Our team is dedicated to inspiring greatness in each other and working towards a common goal of providing exceptional service to our customers.

Equal Opportunity Statement:Malaysia Airlines Berhad is an equal opportunity employer. We value diversity and inclusion in the workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.