Company Description
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
Job Mission:
To support our team in APAC, we're looking for a driven, self-motivated Support and Implementation Consultant to be responsible for onboarding & implementation of new and existing customers as well as day-to-day support of the existing clients.
You will also work closely with product teams across the broader Shiji business to ensure the successful implementation of our payment solutions in conjunction with our portfolio of other hospitality centric solutions.
Key Areas of Responsibility:
Install Shiji Payment Solutions: Remote installations of Shiji Payment solutions, ensuring proper setup and functionality.
Provide Operational Support to Clients: Offer remote operational support to customers as needed, addressing and resolving any issues that arise.
Provide Operational Support to Regions: Collaborate with other Shiji products, ensuring a seamless go-live process and be the point of contact and regional liaison to Shiji's local resources throughout the onboarding process and go live. Training local Shiji resources on MBO platform.
Assist & Collaborate with Product Management: Support the Product Management team by testing new releases and functions, providing feedback and ensuring smooth deployment.
Perform Release Updates & Upgrades: Conduct necessary updates & upgrades to the Shiji Payment solutions, ensuring clients are using the most current version.
Innovation & Feedback: Identify and propose solutions for any functional gaps within the Shiji Payment solutions, enhancing overall product performance.
Interaction:
We will communicate and interact with cross functional teams internally such as: Shiji Payment Solutions Global teams, Shiji Payment Solution Product Team, Shiji Payment Solution QA team, Regional Project manager teams, and Regional Support teams.
Qualifications:
Technical Expertise: Proficient in software installation, configuration, and troubleshooting; hospitality and payment processing experience a big plus!
Customer Service Skills: Strong ability to support and train customers, providing clear and effective solutions.
Problem-Solving Skills: Aptitude for identifying issues and developing practical solutions; the resolution always is found in the logs, so good problem-solving skills is a must.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal team members.
Team Collaboration: Ability to work collaboratively with various teams to ensure client satisfaction and product integrity.
Hospitality Experience: Background in the hospitality industry or experience in a similar role, with a passion for hospitality and guest service.
Analytical Skills: Strong analytical abilities to assess and resolve customer issues, including the technical capability to analyze logs from client implementations.
Travel: Willingness to travel domestically and overseas as required.
Work Environment: Ability to work and thrive in a multi-tasked and fast-paced environment, with flexible hours and shifts, including after-hours support on a roster basis.
Professional Attitude: Demonstrated professional 'get it done' attitude and work ethic.
Language:English and Chinese (Mandarin) or Chinese (Cantonese)
Nice to have:
Basic understanding of network concepts
Technical knowledge of Windows (including Powershell, command line) and Linux / Unix operating systems (command line)
General understanding of XML, JSON
Understanding of Firewalls and routers
Python, JavaScript, JQuery, HTML, CSS, .NET, Java, C#, C++ or any other programming language#J-18808-Ljbffr