Support Manager

Job Description:

Sunway Group is seeking a dedicated and hardworking Support Manager to join our team in George Town, Penang, MY. As a Support Manager, you will be responsible for overseeing the support team and ensuring that all customer inquiries and issues are handled efficiently and effectively.

Responsibilities:
1. Manage and lead a team of support staff, providing guidance and support as needed.
2. Develop and implement support strategies to improve customer satisfaction and retention.
3. Monitor and analyze support metrics to identify areas for improvement and implement solutions.
4. Collaborate with other departments to ensure a seamless customer experience.
5. Train and onboard new support team members.
6. Handle escalated customer inquiries and issues.
7. Stay up-to-date on industry trends and best practices in customer support.

Requirements:
1. Bachelor's degree in a related field.
2. Minimum of 6 years of experience in a customer support role.
3. Strong leadership and communication skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Innovation and attention to detail.
6. Experience with CRM software is a plus.

Personality Traits:
- Dedicated
- Hardworking

Soft Skills:
- Innovation
- Attention to detail

Benefits:
- Vision insurance
- Gym membership
- Travel opportunities

Working Environment:
At Sunway Group, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for our employees to expand their skills and knowledge through training programs and mentorship.

Deadline to Apply:
September 11, 2024

Equal Opportunity Statement:
Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.