Support Manager - Work From Home

Job Description:

Dialog Group Berhad is seeking a Support Manager to work from home in Kuala Lumpur, MY. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that all customer inquiries and issues are resolved in a timely and efficient manner. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities:
1. Manage and supervise a team of support staff, providing guidance and support as needed.
2. Monitor and track customer inquiries and issues, ensuring that they are resolved in a timely and satisfactory manner.
3. Develop and implement policies and procedures to improve the efficiency and effectiveness of the support team.
4. Collaborate with other departments to address customer concerns and improve overall customer satisfaction.
5. Provide regular reports and updates to senior management on the performance of the support team.
6. Conduct regular performance reviews and provide feedback to support staff to help them improve their skills and performance.

Requirements:
1. Minimum of 5 years of experience in a support management role.
2. Strong leadership and communication skills.
3. Ability to work independently and manage a remote team effectively.
4. Adaptable and hardworking personality traits.
5. Strong teamwork and attention to detail soft skills.
6. Proficiency in Microsoft Office and other relevant software applications.

Benefits:
1. Training & professional development opportunities.
2. Disability insurance coverage.
3. Free accommodation for remote work.

Working Environment:
At Dialog Group Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees.

Deadline to Apply:
Interested candidates should apply by September 2, 2024.

Equal Opportunity Statement:
Dialog Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.