**Job Title:** Support Officer
**Company:** IHH Healthcare Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
IHH Healthcare Berhad is seeking a dedicated and enthusiastic Support Officer to join our dynamic team in George Town, Penang. As a part-time Support Officer, you will play a crucial role in enhancing our operational efficiency and providing exceptional support to our patients, visitors, and staff. This role offers an exciting opportunity to contribute to the healthcare sector while working in a supportive environment that values continuous learning and development.
**Key Responsibilities:**
- Provide administrative and operational support to various departments within the organization, ensuring smooth day-to-day operations.
- Assist in responding to inquiries from patients and visitors, delivering exceptional customer service and resolving issues promptly and effectively.
- Collaborate with team members to develop and implement processes that enhance efficiency and support organizational goals.
- Maintain accurate records and documentation, including patient interactions, feedback, and service requests, ensuring confidentiality and compliance with healthcare regulations.
- Conduct research and gather information to support management decision-making and process improvements.
- Coordinate meetings, prepare agendas, and take minutes as needed, ensuring effective communication within the team.
- Support the development and dissemination of educational and informational materials for patients and staff, utilizing creativity to enhance their appeal and effectiveness.
- Assist with project coordination and execution, including scheduling, resource allocation, and follow-up tasks.
- Contribute to the development of a positive work environment that encourages cooperation, teamwork, and mutual respect among colleagues.
- Stay current with industry best practices and attend training sessions to further enhance skills and knowledge.
**Requirements:**
- A minimum of 2 years of relevant experience in an administrative or support role, preferably within the healthcare industry.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Resilient and motivated individual with a positive attitude and a strong commitment to personal and professional growth.
- Excellent communication skills, both verbal and written, to facilitate effective interaction with patients, visitors, and team members.
- Creative problem-solving skills, with the ability to think outside the box and propose innovative solutions.
- Strong cooperation skills, demonstrating the ability to work collaboratively in a team environment and contribute to group goals.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using various office equipment and technologies.
- High degree of professionalism and confidentiality when dealing with sensitive information and situations.
- Ability to adapt to a fast-paced and ever-changing work environment while maintaining a positive demeanor.
**Benefits:**
- Parental Leave: Providing support for our employees' families.
- Dental Insurance: Comprehensive coverage to support your oral health.
- Employee Discounts: Enjoy benefits on various services and products across our healthcare network.
**Working Environment:**
At IHH Healthcare Berhad, we foster a culture of ongoing learning and development, offering various training and development programs that promote both personal and professional growth. We believe in nurturing talent and providing our employees with the tools they need to succeed.
**Application Deadline:**
Interested candidates are encouraged to apply by October 25, 2024.
**Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.