Support Representative

Job Description:

Sime Darby Berhad is seeking a driven and confident Support Representative to join our team in Kuala Lumpur, Malaysia. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Assist customers with product inquiries, technical issues, and general support questions.
3. Troubleshoot and resolve customer issues in a timely and efficient manner.
4. Document customer interactions and maintain accurate records in the CRM system.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Identify and escalate priority issues to the appropriate team members.
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
8. Contribute to continuous improvement initiatives to enhance the overall customer support process.

Requirements:
1. Strong problem-solving skills and attention to detail.
2. Excellent communication and interpersonal skills.
3. Ability to work independently and as part of a team.
4. Proficiency in Microsoft Office and CRM software.
5. High school diploma or equivalent.
6. Must be fluent in English (additional languages are a plus).
7. Availability to work part-time hours.

Personality Traits:
- Driven
- Confident

Soft Skills:
- Problem-solving
- Attention to detail

Benefits:
- Free food
- Free accommodation
- Remote work flexibility

Working Environment:
At Sime Darby Berhad, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected.

Deadline to Apply:
September 2, 2024

Equal Opportunity Statement:
Sime Darby Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.