**Job Title: Support Specialist**
**Company: UEM Sunrise Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Job Overview:**
UEM Sunrise Berhad is seeking a dedicated and enthusiastic Support Specialist to join our team in Johor Bahru. This part-time position is ideal for individuals who thrive in independent working environments while also possessing the energy to engage proactively with colleagues, clients, and partners. The Support Specialist will play a crucial role in providing support for various operational functions, ensuring our stakeholders receive timely assistance and solutions to their inquiries.
**Key Responsibilities:**
1. **Customer Support:**
- Provide timely and professional assistance to customers via phone, email, and chat, addressing their queries and resolving any disputes or issues effectively.
- Assist clients in navigating our services and products, ensuring a clear understanding of processes and offering guidance where needed.
2. **Data Management:**
- Maintain accurate records of client interactions, feedback, and inquiries using appropriate tracking tools.
- Analyze data related to customer support issues to identify trends, problems, or areas for improvement.
3. **Communication:**
- Collaborate with various departments to ensure alignment in service delivery and response strategies.
- Prepare and deliver occasional presentations to team members on customer feedback and responses.
4. **Problem Solving:**
- Identify root causes of recurring issues and propose actionable solutions to management for better service delivery.
- Escalate unresolved issues to higher levels of management as necessary.
5. **Process Improvement:**
- Participate in ongoing training sessions and team meetings to enhance skills and knowledge related to service provision.
- Contribute ideas for process modifications to improve customer experiences and internal efficiencies.
6. **Documentation:**
- Create and maintain user documentation related to customer support processes, ensuring available resources are up-to-date and easily accessible.
- Assist in developing FAQs and guides that empower clients to self-service where applicable.
7. **Team Collaboration:**
- Foster a positive work environment by building strong relationships with colleagues, clients, and partners.
- Support team efforts through open communication, sharing of knowledge, and collaborative problem-solving.
**Requirements:**
*Education & Experience:*
- Bachelor's degree or equivalent experience in a related field preferred.
- Minimum of 2 years of experience in a support role or customer service environment.
*Technical Skills:*
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
- Familiarity with CRM systems and ticketing platforms is a plus.
*Soft Skills:*
- Excellent time management skills to prioritize tasks effectively, ensuring deadlines are consistently met.
- Strong analytical skills to assess customer feedback and derive actionable insights.
*Personality Traits:*
- Independent and self-motivated, capable of working with minimal supervision.
- Energetic and enthusiastic, with a positive attitude towards problem-solving and customer interactions.
**Benefits:**
- Competitive salary with a joining bonus upon successful onboarding.
- Company transportation provided for convenience.
- Flexible remote work options to maintain a balanced work-life environment.
**Working Environment:**
At UEM Sunrise Berhad, we pride ourselves on fostering a collaborative and engaging working environment. Our team builds strong relationships with colleagues, clients, and partners, creating a supportive atmosphere that encourages growth and development.
**Deadline to apply:** September 19, 2024
**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
