This job is a System Analyst for knowledge management, focusing on creating and maintaining technology knowledge to enhance operations. You might like this job because it involves developing strategies, technical knowledge maintenance, and optimizing content for increased engagement.
RM 4000 - RM 8000
Full-Time
few hours ago
Job DescriptionThe system analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.
The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.
Key responsibilities are as follows:
Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units
Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge
Collaborate with application platforms & infrastructure to understand the technical end-to-end service dependencies that provide a specific customer/user journey
Develop knowledge articles containing introductions, infrastructure map, infrastructure assets, breakpoints, technical details (components, database, etc) & impacts across the technology landscape
Understand & derive potential technical SOPs to support monitoring, recovery & recurring procedures for technical areas
Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
Optimising content according to SEO best practices to increase visibility & engagement
Managing content calendars & ensuring timeline publication of materials
Utilising content management systems to analyse website traffic & user engagement metrics
Updating knowledge centre content as needed & ensuring a cohesive digital presence
Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
Monitoring content trends & staying up-to-date with advancements in content technology & platforms
Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvement
Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly
Thinking about user experience & taking ownership for quality & accuracy
Facilitating technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors
Collaborating with knowledge custodians, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling
As part of the experience, you'll be learning about:
Various technology solutions that are enabling the bank
Collaboration with various technology & business stakeholders
Job RequirementsDegree in related computer science principles
Min 3 years of experience in software / applications / platforms
Technical development as a Technical lead, System Analyst or Solution Architect
Knowledge in banking or financial institutions technology landscape
Hands-on experience in application &/ infrastructure interdependencies
Documentation of knowledge as part of operations readiness or support
Min 3 years of experience in knowledge-related areas
Familiar with knowledge management tools, content management systems & databases
Ability to categorise, tag & structure information effectively
Hands-on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements
Understanding of production issues criticality & impact to customers
Good knowledge processes
Critical thinking & able to resolve problems creatively
Strong interpersonal & collaborative skills as well as highly effective communication skills
Organised, detail-oriented & thorough
Strong desire to help improve processes & mentor others
Knowledge / certification in ITIL is advantageous
SkillsKnowledge Management
Additional InfoExperience Level4 - 7 Years of Experience
Junior Executive
Job SpecialisationSystem & IT Helpdesk / Database Administrator
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