System Analyst

Job Description
We are seeking a strong graduate or someone interested in a system analyst role with a passion for technology, analytical mindset and communication skills.
Executes customer operations policies and procedures.
Builds and maintains positive, effective, and mutually beneficial working alliances with customers.
Initiates problem solving action and follows through to resolution.
Performs root-cause analysis of problems to formulate and recommend improved alternative operations.
Develops alliances and provides complex technical support for large customer accounts.
Identifies major areas of cross-customer operational improvement and develops strategic plans for implementation.
Works with management to establish goals and objectives for developing innovative customer operational strategies.
Exercises judgment in selecting methods and techniques for obtaining solutions.
Basic Requirements
Candidates must have at least a Bachelor's degree in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, electrical or telecommunication field - Fresh graduates are encouraged to apply.
Fluent communication in English (written and verbal) is required.
Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.
Preferred data-driven candidate that deals with a large amount of data set and experienced in Microsoft Excel.
Experience in providing technical support remotely.
Able to manage customer situations effectively and set customer expectations appropriately.
Resourceful self-starter able to manage priorities and tasks effectively and independently.
Able to work well under stress and pressure from customer's demand.#J-18808-Ljbffr