Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Malaysia, Hong Kong and China. At Stone Forest Malaysia, we provide business outsourcing services strictly only to our clients in Singapore.
GROW PROGRAMME
At Stone Forest, we recognise that great people make a great organisation. We value our people and envisage developing each individual to their fullest capacity and performance. We believe inGrow People to Grow Business.
Every employee will be immersed in our"GROW programme"which comprises a formalised structure framework to support your professional and personal growth, and help you realise your talents and leadership potential.
Why Join Us:
Flexible staggered working hours
Birthday leave policy
Self-certified sick leave policy
Office closure on key festival eves
Easy office access via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit)
Open culture and team centric environment
Continuous training & development - technical & soft skills
Job Description
Handle 1st level support on desktops, servers and network related issues via phone and remote
Manage and troubleshoot problems/incidents promptly following established procedures
Escalate service issues and generate support tickets and schedule onsite support
Monitor and perform 1st level troubleshooting of client's backup on a daily basis
Ensure all issues are followed up and rectified accordingly to SLA
Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.
Attributes and Experience Required:
Possess at least 2 years related experience in helpdesk/desktop/server admin support in IT industry
Prior experience in managing service desk operations is an advantage
Candidates who are technically competent in WINTEL servers will be preferred
Experience in the following areas:
Server administration
Network administration (i.e. switches, NAS, UPS)
End user support (workstations, M365)
Virtualization technologies (Hyper-V, VMWare)
Willing to work night shifts
Possess good communication skills – English (written & spoken)
Possess strong logical thinking
Strong sense of ownership and responsibility in ensuring completeness of work
Is client-centric and passionate in achieving clients' satisfaction per call and achieving/exceeding SLA
Ability to manage demanding clients professionally
Has excellent scheduling and multi-tasking skills
Is reliable and independent; able to work well under pressure and make decisions.
Is detailed and process oriented
Client fronting role (hybrid of onsite and NOC)
Your application will include the following questions:
Which of the following types of qualifications do you have?
How many years' experience do you have in the IT industry?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a systems engineer?
How would you rate your English language skills?#J-18808-Ljbffr