Systems Support Manager

Details of the offer

Position : System Support Manager 
Salary : RM 5,500 - RM 12,000
Location : Desa Aman Puri, Kepong 
Working Hours : 8.30am – 5.30pm / Mon – Fri 

The System Support Manager will be responsible for overseeing the day-to-day operations of the IT support team, ensuring the smooth and efficient functioning of all system-related activities. This role will involve managing technical support services, troubleshooting issues, maintaining systems, and implementing solutions to enhance system performance and user satisfaction.

Responsibility:
TEAM MANAGEMENT



-Lead, mentor and manage the system support team, ensuring the team provides timely and high-quality support to internal and external stakeholders. 


-Develop and implement performance metrics for the team, ensuring productivity and service quality standards are met. 


-Conduct regular performance evaluations and identify areas for professional development. 


SYSTEM SUPPORT



-Lead and accountable in providing the teams' support by ensuring they are competent, receiving the appropriate training, and mentoring. 


-Ensuring the individual team service KPI's aligned with ISO9001:2015 guidelines, manage regular follow up and ensure the service level to the highest standards to satisfy customers. 


-Collaborate with Sales and Research and Developments (RandD) to improve overall customer experiences and to ensure a good service level to customers. 


-Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communication until customer has confirmed issue resolution. 


-Hands-on with the process and business and technical understanding of the process. 


-Develop, implement and continuously improve process and approach across all areas of work and support team. 


-Heading the Application and IT Support Team.


INTERNAL IT



-Lead IT staff and provide advisory and support to the team. 


-Oversees and involve on the overall department functionality in IT infrastructure. 


-Collaborate and propose system solution to enhance business processes. (Email, Cybersecurity, Endpoint, Cloud Computing). 


-Implement necessary information security, standard and guidelines. 


-To develop, maintain and enhance system for the organization to streamlining processes. 


-Perform other related duties as assigned. 


PRE-SALES SUPPORT / CONSULTANT



-Provide technical pre-sales assistance/consultancy to the sales team / BD team. 


-Coordinating and managing technical validation for Proof of Concept (POC). 


-Present technical information to audiences of different levels. 


-Assist sales team for formulating technical aspects to requests for information and proposals. 


-Assist sales / BD to identify customer requirements, features, and functionalities. 


-Communicate solutions architecture to customers, third parties and project teams.

 
BUDGET and ASSET MANAGEMENT



-Manage the budget for system support, including purchasing, upgrading, and maintaining IT equipment and software. 


-Ensure that all systems and assets are accurately inventoried and tracked.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-mygeno-com-job-systems-support-manager)
; Requirements:-   



-Bachelor's degree in Information Technology, Computer Science, or a related field. 


-10 years related work experiences and experiences in leading technical teams, mentoring and developing staff skills. 


-Have knowledge in programming language especially in SQL with logical thinking and knowledge in Point-of-Sales (POS) is an added advantage. 


-Strong managerial and decision-making skills with great interpersonal skills. 


-Have project management experiences and proven ability to complete projects with project management methodologies and tools.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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