Team Lead - Subang Jaya - Crowe Malaysia Plt

3 days ago
DescriptionWe are seeking a highly experienced and organized Team Lead to lead a team of Customer Service agents in our Subang Jaya office.
About the RoleThis is an exciting opportunity to work with an international 4PL logistics and supply chains company. As a Team Lead, you will be responsible for delivering high levels of satisfaction to our major accounts by optimizing their airfreight operations.
Key ResponsibilitiesLead a team of Customer Service agents to achieve targets in performance, quality, and cost.
Ensure full supply chain visibility to customers by monitoring shipments and communicating proactively.
Deliver exceptional customer service by managing orders, resolving issues, and acting as a single point of contact.
Contribute to improving partner and vendor performance by monitoring service quality and providing feedback.
RequirementsProven track record in a similar role, ideally in a 4PL environment.
Minimum of 3 years of transport management / freight forwarding experience (Air operations).
Excellent communication, teamwork, and problem-solving skills.
What We OfferA competitive salary of RM120,000 - RM150,000 per annum.
A dynamic and supportive work environment.
Ongoing training and development opportunities.#J-18808-Ljbffr