Team Leader Call Centre Based Kuching

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ResponsibilitiesTo coach and develop team members and provide ongoing feedback and improvements.
To monitor the Customer Care Unit to ensure the inbound calls are being attended to improve the Service Level.
Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
Train & supervise subordinates in multitasking operations & flexible working hours/days.
CompanyAEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China.
We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services.
Our portfolio currently includes credit cards, personal financing, and easy payment schemes which help enrich the livelihood of many Malaysians.
We offer an exciting and dynamic workplace for all employees.
As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence.
If you are a visionary go-getter, come join us today.
Together, we can shape a promising and satisfying career path.#J-18808-Ljbffr